FAQs

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
  • Changing the item or size
  • Delivery/billing address
  • Adding items to your order
  • Shipping method

    There is a 15-minute window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button After 15-minutes, it is too late to cancel the order and you’ll need to follow our returns process. Check this out here. If you don’t have a customer account, we’re unable to cancel the order for you.

    *IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER. MORE QUESTIONS? Please contact our support team.

    • I'M MISSING AN ITEM FROM MY ORDER
    In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
    • Your order number
    • The name of the item you did not receive

      Once we've received the above info, our Customer Support team will get this sorted for you ASAP!

      ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE. MORE QUESTIONS? Please contact our support team.

    In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

    • Your order number
    • The name of the item you did not receive
    • The name of the item you received in it's place
    • A clear photograph of the item you have received, including logo

      Once we've received the above info, our Customer Support team will get this sorted for you ASAP!
      You may be asked to return the incorrect item back to us through our returns process. See our How do I return my items? page, if you're not sure how to do this.

      ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.